Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to provide you with flexibility while ensuring a fair and transparent process. Please review the following cancellation guidelines:

Cancellation Period:

Orders can be canceled within [24] hours/days of placing the order.
Cancellation requests received after this period may not be accommodated.

Cancellation Process:

To cancel an order, log in to your account on our website.
Navigate to the order history section and select the order you wish to cancel.
Click on the “Cancel Order” button and follow the on-screen instructions.
You will receive a confirmation email once the cancellation is processed.

Refund Policy:

If the cancellation is made within the specified period, a full refund will be issued.
Refunds will be processed using the original payment method.
Please allow [10] business days for the refund to reflect in your account.

Exceptions:

Some products may have specific cancellation restrictions due to their nature (e.g., personalized items, digital downloads, perishable goods). Please check the product page for any unique cancellation conditions.

Pre-order items may have different cancellation terms, as outlined on the product page.

Out-of-Stock Items:

In rare cases where the item becomes out of stock after you’ve placed your order, we will notify you promptly.
You will have the option to wait for the item to be restocked, choose an alternative product, or cancel for a full refund.

Cancellation Fees:

There are generally no cancellation fees for standard cancellations within the specified period.
If a cancellation fee applies to specific products or circumstances, it will be clearly communicated during the checkout process.

Contact Customer Support:

If you encounter any issues or have questions about the cancellation process, please contact our customer support team email at shop@shiu.in or call us at 9886151151.
Please note that this cancellation policy is subject to change, and any updates will be reflected on this page. We appreciate your understanding and cooperation.

Thank you for choosing us !!!