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Welcome to Zass

Zass is a powerfull WordPress / Woocommerce theme with a modern, pixel perfect design suitable for handmade artisans, craft businesses and portfolio websites.

This is a custom, collapsible widget area. Use it like any other sidebar and easily place any number of widgets here.

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Monday - Friday: 09:00 - 18:30 409 Mladost District, Sofia Bulgaria +359 2 123 456 +359 2 654 321 shop@zass.con

Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once refund is accepted, the refund will be credited to the original mode of payment within 1-7 working days.

Once return/exchange is accepted , the product for return or exchange will delivered within 7-10 working days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our email at shop@shiu.in


Non-Returnable Items 

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@shiu.in and send your item to the address mentioned in our website.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipment 

To return your product, you should mail your product to the address mentioned in our website.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


How to Request a Return

Contact us at shop@shiu.in for questions related to refunds and returns.

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